Guest Experience Team Lead

Global Partners LP; Charlton (MA); Vor Ort; USD 26.000 - 30.000; Vollzeit

Benefits dieser Stelle

Health & Wellness

401k with company match

Tuition reimbursement after 6 months

Professional development

Zusammenfassung

Global Partners LP is seeking a Guest Service Supervisor to oversee staff and ensure a positive guest experience. The role emphasizes coaching, safety, and adherence to store procedures in a fast-paced retail environment.

The candidate will supervise daily operations, handle POS transactions, maintain storefront cleanliness, and address guest inquiries while coordinating with vendors as needed.

Qualifikationen

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.).
• Must have reliable transportation.
• High School Diploma High school diploma or equivalent

Aufgaben

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Kenntnisse

Staff supervision

Coaching

Guest service

Cash handling

Safety compliance

Mobility

Ausbildung

High school diploma or equivalent

Tools

POS system

Jobbeschreibung

Global Partners LP is seeking a Guest Service Supervisor to oversee staff and ensure a positive guest experience. The role emphasizes coaching, safety, and adherence to store procedures in a fast-paced retail environment.

The candidate will supervise daily operations, handle POS transactions, maintain storefront cleanliness, and address guest inquiries while coordinating with vendors as needed.