Guest Experience Leader

Global Partners LP; New York (NY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness

401k with match

Tuition reimbursement

Career development trainings

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee store staff, deliver an outstanding guest experience, and manage cash operations in a customer-focused environment. You will coach employees, enforce safety standards, and ensure consistent service across shifts.

The role emphasizes leadership, reliability, and the ability to handle varied hours, daily tasks, and guest inquiries while maintaining high in-stock and clean storefront conditions.

Qualifications

• Must be available to work flexible hours including days, nights, weekends or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age.
• Ability to access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.

Responsibilities

• Supervise employees and ensure tasks meet management directives.
• Coach employees with constructive feedback to help perform tasks.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality and store policies, procedures and practices.
• Operate the point of sale and maintain proper cash levels.
• Ensure store housekeeping functions are completed.
• Ensure 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes including deposits, lottery, gift cards, and checks where applicable.
• Replenish products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per guidelines.

Skills

Supervise staff

Guest service

Cash handling

Safety procedures

Customer complaints

Education

High School Diploma or equivalent

Tools

Point of Sale (POS)

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee store staff, deliver an outstanding guest experience, and manage cash operations in a customer-focused environment. You will coach employees, enforce safety standards, and ensure consistent service across shifts.

The role emphasizes leadership, reliability, and the ability to handle varied hours, daily tasks, and guest inquiries while maintaining high in-stock and clean storefront conditions.