Guest Experience Lead

Five Below; Sioux Falls (SD); On-site; USD 18,000 - 23,000; Part time

Job summary

Five Below is seeking a Store Leader to drive exceptional customer service and smooth front-end operations in Sioux Falls. You will lead the crew, oversee merchandising, and ensure the store runs efficiently while maintaining brand standards.

The role requires at least 2 years of management experience, strong communication, and the ability to multi-task in a fast-paced environment. Flexible schedule and hourly pay are offered.

Qualifications

• High School Graduate or equivalent.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to remain composed under pressure.

Responsibilities

• Lead assigned store to achieve and maintain customer service score goals.
• Oversee front-end operations and merchandising to meet brand standards.
• Ensure opening/closing procedures, cleanliness, recovery, and readiness for customers.
• Recruit, train, coach, develop and supervise crew members with store manager.
• Review communications and implement store leadership procedures across the team.
• Partner with leadership on merchandising procedures and store recovery.
• Perform store maintenance, including trash removal and stock room upkeep.
• Ensure staff are trained on brand services and customer experience.
• Occasionally cover store manager duties in their absence.

Skills

Management experience

Excellent communication

Multi-tasking

Creative thinking

Composure under pressure

Education

College experience preferred

Job description

Five Below is seeking a Store Leader to drive exceptional customer service and smooth front-end operations in Sioux Falls. You will lead the crew, oversee merchandising, and ensure the store runs efficiently while maintaining brand standards.

The role requires at least 2 years of management experience, strong communication, and the ability to multi-task in a fast-paced environment. Flexible schedule and hourly pay are offered.