Guest Experience Lead (Retail Front End)

Five Below; Jacksonville (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health coverage

Employee discounts

Job summary

Five Below is seeking a Store Manager to lead store operations and deliver exceptional customer service in a fast-paced retail environment. The role emphasizes managing crew, achieving service score goals, and maintaining merchandising standards across the front end.

The position requires at least 2 years of management experience, strong communication skills, and the ability to multi-task in a dynamic setting.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School graduate

College experience preferred

Job description

Five Below is seeking a Store Manager to lead store operations and deliver exceptional customer service in a fast-paced retail environment. The role emphasizes managing crew, achieving service score goals, and maintaining merchandising standards across the front end.

The position requires at least 2 years of management experience, strong communication skills, and the ability to multi-task in a dynamic setting.