Guest Experience Leader, Front-End Operations

Five Below; Lake City (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Five Below is seeking a store leadership role to drive customer service excellence and monitor front-end operations. You will lead the crew, train staff on the BE.S.T. experience, and ensure the store runs smoothly throughout opening and closing procedures.

Qualifications include a High School Diploma or equivalent, 2+ years of management experience, and strong communication skills. The role requires flexibility for day/evening/weekend shifts and physical work in a fast-paced retail environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Wow customers through personal contact with guests and train crew on the BE.S.T. customer service experience.
• Lead the assigned store to meet customer service score goals set by the District Manager.
• Manage front-end operations and merchandising to meet brand standards.
• Ensure front-end equipment is functional and crew is trained where applicable.
• Open and close procedures, store cleanliness, and readiness for customers.
• Perform store manager duties in the manager's absence.
• Recruit, train, coach, and supervise crew members.

Skills

Leadership

Customer service

Communication

Multitasking

Operations

Education

High School Diploma or equivalent

College experience preferred

Tools

POS systems

Job description

Five Below is seeking a store leadership role to drive customer service excellence and monitor front-end operations. You will lead the crew, train staff on the BE.S.T. experience, and ensure the store runs smoothly throughout opening and closing procedures.

Qualifications include a High School Diploma or equivalent, 2+ years of management experience, and strong communication skills. The role requires flexibility for day/evening/weekend shifts and physical work in a fast-paced retail environment.