VIP Guest Experience Concierge

1 Hotel Austin, L.L.C.; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

1 Hotel Austin, L.L.C. is seeking a Guest Experience Coordinator to serve as a primary contact for guests throughout their stay, emphasizing VIP arrivals, personalized service, and seamless cross‑department coordination.

You will ensure guests feel welcomed, cared for, and supported while delivering an elevated experience aligned with 1 Hotels standards. In this role, you will coordinate VIP arrivals, handle guest registrations, and work with leadership to ensure rooms and amenities meet guest

Qualifications

• Excellent guest service skills and professional communication.
• Ability to speak effectively before groups of guests or team members.
• Ability to read and understand documents such as policies and procedures.
• Able to handle multiple tasks in a fast paced hospitality environment.

Responsibilities

• Coordinate VIP arrivals, in-house experiences, and departures.
• Input and retrieve guest information in hotel systems.
• Communicate clearly with guests and departments to fulfill requests.
• Assist guests with check-out, billing questions, and payments.

Skills

Multitasking

Public speaking

Guest service

Attention to detail

Professional communication

Job description

1 Hotel Austin, L.L.C. is seeking a Guest Experience Coordinator to serve as a primary contact for guests throughout their stay, emphasizing VIP arrivals, personalized service, and seamless cross‑department coordination.

You will ensure guests feel welcomed, cared for, and supported while delivering an elevated experience aligned with 1 Hotels standards. In this role, you will coordinate VIP arrivals, handle guest registrations, and work with leadership to ensure rooms and amenities meet guest