Guest Experience Lead

Fresh Market Inc.; Louisville (KY); Presencial; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team Member discount up to 40%

Early Earn Wage Access (up to 50% of 0

401K contribution and company match

Medical, Dental, Vision, Disability, &

Descripción de la vacante

The Fresh Market is seeking a Guest Service Department Lead to champion exceptional guest experiences and lead a dedicated team. You’ll support the Guest Service Department Manager, coach staff, and ensure the department always looks its best while maintaining a welcoming atmosphere for every guest.

You will work closely with management to deliver impeccable hospitality, monitor schedules, and drive store success through teamwork and proactive problem-solving.

Formación

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Excellent communication, problem-solving, and conflict resolution skills.

Responsabilidades

• Monitor labor schedules to meet productivity and budget goals.
• Uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Conocimientos

Progressive management experience

Strong leadership

Excellent communication

Problem solving

Conflict resolution

POS systems

Microsoft Office Suite

Educación

Associate’s degree or equivalent experience

Herramientas

POS systems

Microsoft Office

Descripción del empleo

The Fresh Market is seeking a Guest Service Department Lead to champion exceptional guest experiences and lead a dedicated team. You’ll support the Guest Service Department Manager, coach staff, and ensure the department always looks its best while maintaining a welcoming atmosphere for every guest.

You will work closely with management to deliver impeccable hospitality, monitor schedules, and drive store success through teamwork and proactive problem-solving.