Deli Department Lead: Guest Experience Leader

The Fresh Market Inc; Richmond (VA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Team discount 40%

Early wage access

401K match

Financial wellness program

Personal time off and buy‑up time off

Medical/Dental/Vision/Life insurance

Pet insurance discounts

Job summary

The Fresh Market is seeking a Deli Department Lead to support the Deli Department Manager in delivering an extraordinary guest experience. You will lead with care, coach your team, and ensure every department shines while managing daily operations and hospitality standards.

You’ll monitor schedules, assist with inventory and ordering, analyze metrics, and collaborate with other leaders to drive overall store success. This role emphasizes leadership, teamwork, and guest-first service.

Qualifications

• Progressive management experience in supermarkets or related retail.
• Strong leadership with ability to develop high-performing teams.
• Proven ability to deliver exceptional guest experiences while meeting goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Flexible schedule, including evenings, weekends, and holidays.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office.
• Must be 21 years of age or older.

Responsibilities

• Monitor labor schedules to meet productivity and budget goals.
• Maintain inventory levels, minimize shrink, and support ordering processes.
• Be a resource for team members and provide guidance in the manager’s absence.
• Model and coach hospitality by engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales.
• Analyze department financial and performance metrics.
• Collaborate with department leaders to drive store success.
• Leverage available technology to perform these tasks.

Skills

Leadership

Guest experience

Communication

Problem solving

Flexible schedule

POS systems

Microsoft Office

21+ years old

Education

Associate’s degree in business/retail management

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market is seeking a Deli Department Lead to support the Deli Department Manager in delivering an extraordinary guest experience. You will lead with care, coach your team, and ensure every department shines while managing daily operations and hospitality standards.

You’ll monitor schedules, assist with inventory and ordering, analyze metrics, and collaborate with other leaders to drive overall store success. This role emphasizes leadership, teamwork, and guest-first service.