Guest Experience Lead

McDonald's; South Bloomfield (OH); On-site; USD 20,664 - 23,488; Full time

Benefits offered by this job

Competitive pay from $15.00 - $17.05 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food chain is looking for a Guest Experience Lead in South Bloomfield, Ohio. The role involves ensuring guests have a positive experience, handling concerns, and collaborating with the team to maintain a friendly environment. With flexible scheduling and competitive pay, this position values hospitality and teamwork. Ideal candidates will possess strong communication skills and a genuine desire to serve others.

Qualifications

• Desire to learn and grow in a dynamic environment.
• Ability to anticipate customer needs and ensure satisfaction.

Responsibilities

• Lead the guest experience by checking in with guests and ensuring satisfaction.
• Handle guest concerns and resolve issues effectively.
• Collaborate with the team to maintain a friendly and clean environment.
• Provide insight into promotional offers and app features.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Ability to communicate effectively

Job description

Join to apply for the Guest Experience Lead role at McDonald's

Overview

Guest Experience Leader. Flexible scheduling with a focus on valuing employees. A job at McDonald’s offers a job combo that fits YOU.

Perks & Benefits

• Competitive pay from $15.00 per hour - $17.05 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

Responsibilities

• Lead the guest experience: check in with guests and ensure they are enjoying themselves
• Be the solution: handle guest concerns and resolve issues to satisfaction
• Collaborate with the team to maintain a welcoming, friendly, and clean restaurant environment
• Provide expert insight into promotions and benefits of using the McDonald’s App, Mobile Order & Pay features

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Employment Type & Job Function

• Employment type: Full-time
• Job function: Other
• Industries: Restaurants

Equal Employment Opportunity

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, disability status, genetic information, citizenship or any other class characteristic protected by federal or state law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. It is not a complete description of all duties. People who work in this restaurant perform several different tasks each shift and this posting does not list every essential function of the job.