Guest Experience Lead

McDonald's; Kendallville (IN); On-site; USD 18,597 - 21,132; Full time

Benefits offered by this job

Competitive pay from $13.50 - $15.34/hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A leading restaurant chain in Kendallville is seeking a Guest Experience Lead to ensure high levels of guest satisfaction through effective communication and teamwork. The role involves addressing guest concerns and promoting the restaurant's benefits. Candidates should possess a hospitable demeanor and a passion for serving others. Competitive pay and various benefits offered.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead guest experience and ensure satisfaction.
• Address and resolve guest concerns.
• Collaborate with the team to maintain a welcoming environment.
• Provide insight into promotions and app features.

Skills

Customer service

Teamwork

Effective communication

Problem-solving

Job description

Overview

Join to apply for the Guest Experience Lead role at McDonald's.

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Qualifications

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

Perks & Benefits

• Competitive pay from $13.50 per hour - 15.34 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

Equality & Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Restaurants