Guest Experience Lead

McDonald's; Fort Meade (FL); On-site; USD 19,286 - 21,917; Part time

Benefits offered by this job

Competitive pay from $14.00 to $15.91 per hour

Employee discounts and free meals

Paid sick leave and/or time off

Tuition reimbursement

Training and advancement opportunities

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food chain in Fort Meade, Florida is seeking a Guest Experience Lead. In this role, you'll check in with guests and ensure they are enjoying their visit, while also tackling any concerns. We're looking for someone with a passion for serving others and the ability to communicate effectively. This position offers flexible scheduling and various perks such as competitive pay and employee discounts.

Qualifications

• A strong desire to learn and grow within the company.
• Willingness to engage and assist guests.
• Ability to work as part of a team.

Responsibilities

• Lead the experience by checking in with guests.
• Handle guest concerns and provide satisfaction.
• Maintain a friendly and clean restaurant environment.
• Familiarize guests with promotions and the McDonald's App.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Effective communication

Ability to anticipate customer needs

Job description

Overview

Join to apply for the Guest Experience Lead role at McDonald’s.

Guest Experience Leader — Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Perks & Benefits

• Competitive pay from $14.00 per hour - 15.91 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

What You’ll Do (Responsibilities)

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolution to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Qualifications

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Additional Information

Available to full time employees in select locations.

Equal Employment Opportunity

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or otherwise need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.