Guest Experience Lead

Global Montello Group Corp; Ashburnham (MA); On-site; USD 24,000 - 29,000; Full time

Job summary

Global Partners LP is hiring a Guest Service Supervisor to oversee store staff, ensure policy compliance, and maintain a welcoming customer experience. The role includes coaching, POS tasks, cash handling, and adherence to safety standards.

The candidate should be available for flexible hours including days, nights, weekends or holidays, and must be at least 18 years old with reliable transportation. High school diploma or equivalent is required.

Qualifications

• Supervise front-line staff and ensure tasks align with management directions.
• Provide excellent guest service and resolve basic issues.
• Assist with cash handling and POS operations as needed.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Staff supervision

Customer service

Cash handling

Education

High School Diploma

Job description

Global Partners LP is hiring a Guest Service Supervisor to oversee store staff, ensure policy compliance, and maintain a welcoming customer experience. The role includes coaching, POS tasks, cash handling, and adherence to safety standards.

The candidate should be available for flexible hours including days, nights, weekends or holidays, and must be at least 18 years old with reliable transportation. High school diploma or equivalent is required.