Guest Experience Lead

McDonald's; Sturgis (MI); On-site; USD 19,630 - 22,317; Part time

Benefits offered by this job

Competitive pay from $14.25 to $16.20 per hour

Employee discounts and free meals

Paid sick leave and time off

Tuition reimbursement

Job summary

A leading fast-food company in Sturgis, Michigan is seeking a Guest Experience Lead. In this role, you will check in with guests, handle concerns, and maintain a friendly environment. The ideal candidate is passionate about serving others and communicates effectively. This position offers competitive pay, employee discounts, and growth opportunities.

Qualifications

• Ability to lead and check in with guests to ensure a great experience.
• Comfort in handling guest concerns and resolving issues.
• Team player with a focus on maintaining a clean environment.

Responsibilities

• Lead the experience by checking in with guests.
• Handle guest concerns and provide resolutions.
• Work with your team to maintain a welcoming environment.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Effective communication

Anticipating customer needs

Job description

Overview

Guest Experience Lead role at McDonald's. Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Qualifications

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Benefits

• Competitive pay from $14.25 per hour - 16.20 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*
• Available to full time employees in select locations.

Equal Employment Opportunity

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].