Guest Experience House Attendant

Auberge Resorts Collection; Dallas (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

The Knox Hotel, operated by Auberge Collection, is seeking a House Attendant in Dallas to support the housekeeping team by maintaining clean corridors, service spaces, and back-of-house areas while ensuring supplies and support for room attendants. This role promotes efficiency, cleanliness, and a seamless guest experience across the property.

Responsibilities include restocking carts, delivering items to rooms, assisting with heavy tasks, and adhering to safety guidelines.

Qualifications

• Previous housekeeping or janitorial experience preferred.
• Experience in a hotel or hospitality environment preferred.
• Ability to work a flexible schedule, including weekends and holidays.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Good communication and customer service skills.
• Ability to follow instructions and safety procedures.
• Bilingual abilities preferred.

Responsibilities

• Maintain cleanliness of guest corridors, service areas, stairwells, and back-of-house spaces.
• Fill and maintain the stock of water bottles system provided in the guest rooms.
• Remove trash, used linens, and room service items from floors and service areas.
• Transport clean and soiled linens between floors and laundry areas.
• Restock linen closets and housekeeping carts with towels, sheets, and supplies.
• Deliver requested items to guest rooms, such as linens, amenities, and rollaway beds.
• Assist room attendants with heavy tasks, including bed stripping and furniture movement.
• Vacuum hallways and clean floors in assigned areas.
• Clean and maintain ice machines, vending areas, and service stations.
• Respond promptly to guest and housekeeping requests.
• Report maintenance issues, damages, or safety concerns in assigned areas.
• Ensure all equipment and supplies are used and stored properly.
• Maintain organization and cleanliness of storage rooms and closets.
• Follow proper safety procedures and chemical handling guidelines.
• Adhere to all housekeeping policies, procedures, and brand standards.
• Support housekeeping team to ensure timely room readiness.
• Meet productivity expectations and complete assigned duties efficiently.
• Communicate effectively with supervisors and team members regarding needs.
• Be able to use the device system established by the hotel to manage the daily task assignment and enter maintenance tickets.
• Effectively use of the communication systems provided by the hotel following the communication etiquette policy.

Skills

Housekeeping experience

Hospitality environment

Flexibility

Organization & time management

Independent & teamwork

Communication skills

Safety procedures

Bilingual

Job description

The Knox Hotel, operated by Auberge Collection, is seeking a House Attendant in Dallas to support the housekeeping team by maintaining clean corridors, service spaces, and back-of-house areas while ensuring supplies and support for room attendants. This role promotes efficiency, cleanliness, and a seamless guest experience across the property.

Responsibilities include restocking carts, delivering items to rooms, assisting with heavy tasks, and adhering to safety guidelines.