Senior Housekeeping Supervisor | Luxury Hotel

Auberge Collection; Dallas (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

The Knox Hotel Employer LLC’s Auberge Collection property, The Knox, Dallas, seeks a Housekeeping Supervisor to oversee daily housekeeping operations and ensure rooms and public areas meet strict cleanliness and presentation standards. You will supervise, coach, and support staff, ensuring safe, efficient work and consistent guest experiences.

Responsibilities include inspections, frontline coaching, safety compliance, coordinating with Front Desk, managing staffing, inventory, and resolving

Qualifications

• High school diploma or equivalent preferred.
• Supervisory experience preferred.
• Strong leadership and communication skills.
• Excellent attention to detail and organizational skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Knowledge of cleaning procedures, safety standards, and hotel operations.
• Ability to train, coach, and motivate team members.
• Effective communication skills; bilingual ability preferred.

Responsibilities

• Supervise and direct housekeeping staff on a daily basis by assigning room sections, setting priorities, and monitoring progress to ensure all cleaning assignments are completed efficiently and in accordance with hotel standards.
• Conduct detailed inspections of guest rooms, corridors, public areas, and service areas to verify cleanliness, proper setup, and maintenance standards, and take immediate corrective action when deficiencies are identified.
• Provide ongoing coaching, guidance, and performance feedback to housekeeping team members to reinforce productivity standards, quality expectations, and proper cleaning procedures.
• Ensure consistent adherence to all housekeeping policies, procedures, and safety protocols, including proper handling and use of cleaning chemicals, equipment, and protective materials.
• Coordinate daily room status updates with the Front Desk to ensure accurate communication of clean, dirty, out-of-order, and inspected rooms, supporting efficient room turnover and guest check-in readiness using the proper system established by the hotel.
• Manage daily staffing levels and workload distribution based on occupancy, arrivals, departures, and operational priorities, adjusting assignments as needed throughout the shift.
• Monitor inventory levels of linens, guest supplies, and cleaning materials; ensure proper storage, organization, and replenishment to maintain uninterrupted operations.
• Address guest requests, service needs, and complaints related to housekeeping in a prompt, professional, and solution-oriented manner, ensuring follow-up and resolution to guest satisfaction.
• Oversee preparation and final inspection of rooms designated for Notable Guest arrivals, ensuring all details meet elevated service and presentation standards.
• Identify, document, and report maintenance issues, safety hazards, or operational deficiencies, and coordinate with Engineering or other departments to ensure timely resolution.
• Maintain accurate documentation of inspections, room assignments, discrepancies, and daily activities to support operational tracking and accountability.
• Enforce cleanliness, organization, and readiness of housekeeping carts, storage areas, and service closets, ensuring compliance with hotel standards.
• Lead by example through professional conduct, attention to detail, and a strong commitment to cleanliness, efficiency, and guest satisfaction.

Skills

Leadership

Communication

Attention to detail

Organizational skills

Bilingual ability

Coaching/training

Education

High school diploma or equivalent preferred

Job description

The Knox Hotel Employer LLC’s Auberge Collection property, The Knox, Dallas, seeks a Housekeeping Supervisor to oversee daily housekeeping operations and ensure rooms and public areas meet strict cleanliness and presentation standards. You will supervise, coach, and support staff, ensuring safe, efficient work and consistent guest experiences.

Responsibilities include inspections, frontline coaching, safety compliance, coordinating with Front Desk, managing staffing, inventory, and resolving