Guest-Experience Housekeeping Coordinator

Auberge Collection; Dallas (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

The Knox Hotel Employer LLC, operating as Auberge Collection in Dallas, seeks a Housekeeping Coordinator to support daily room-status information, staff assignments, guest requests, and supply needs while coordinating with other departments to ensure timely, consistent service.

You'll supervise housekeeping staff, maintain quality standards, and ensure guest rooms and public areas meet presentation guidelines. Strong communication and data entry skills are essential, with flexibility for shifts.

Qualifications

• High school diploma or equivalent preferred.
• Previous administrative, coordination, or customer-service experience; hotel experience is preferred.
• Proficiency with email, office software, and accurate data entry.
• Familiarity with property-management or housekeeping systems is an advantage.

Responsibilities

• Answer and direct phone calls, emails, radio calls, and in-person inquiries.
• Communicate room-status changes and service requests between housekeeping, the front desk, maintenance, and other departments.
• Enter and update room, guest-request, and operational information in hotel systems.
• Record and follow up on guest requests, maintenance issues, room discrepancies, and lost-and-found items.
• Prepare daily work assignments, checklists, schedules, reports, and department notices.
• Assist with shift documentation, training records, and internal communications.
• Coordinate requests for housekeeping supplies, amenities, uniforms, and equipment.
• Maintain accurate, organized department files and protect confidential guest and employee information.
• Escalate urgent requests, service delays, safety concerns, and unresolved issues to the appropriate supervisor.
• Provide courteous, professional service to guests and hotel employees.
• Follow hotel policies, privacy procedures, and workplace health and safety requirements.
• Coordinate and direct housekeeping staff on a daily basis by assigning room sections, setting priorities, and monitoring progress to ensure all cleaning assignments are completed efficiently.

Skills

Communication skills

Organizational skills

Attention to detail

Customer-service mindset

Education

High school diploma or equivalent

Tools

Property-management systems

Job description

The Knox Hotel Employer LLC, operating as Auberge Collection in Dallas, seeks a Housekeeping Coordinator to support daily room-status information, staff assignments, guest requests, and supply needs while coordinating with other departments to ensure timely, consistent service.

You'll supervise housekeeping staff, maintain quality standards, and ensure guest rooms and public areas meet presentation guidelines. Strong communication and data entry skills are essential, with flexibility for shifts.