Guest Experience Host: Welcoming Guests & Seamless Seating

Mohegan PA; Connecticut; Hybrid; USD 17,000 - 25,000; Full time

Job summary

Mohegan Sun in Connecticut is hiring a guest services host to welcome guests, seat tables, and present menus in accordance with department policies. You will coordinate seating, monitor table status, and answer phones while maintaining an orderly line when needed.

Ideal candidates will have previous guest service experience, strong communication and multitasking skills, and a solid understanding of ProHost seating.

Qualifications

• Previous guest service experience.
• Must be able to read, write and determine wait times based upon procedures.
• Must be able to visually scan the restaurant for clean, unoccupied tables.

Responsibilities

• Coordinates all guest seating in accordance with proper station rotation.
• Observes tables and keeps track of clean, dirty and occupied tables.
• Takes guest information and quotes accurate wait time or maintains an orderly line, depending upon specific restaurant procedures.
• Answers phones, assists guests and takes messages as needed.
• Answers guest questions concerning restaurant concepts, menus and directions to and from various points.
• Interacts with all exiting outlet guests to thank them and solicit comments.
• Assists the department Supervisor and Manager in opening and closing duties including arranging the room, setting tables and preparing for special events.
• Performs other related duties, as needed.

Skills

Strong written and verbal comms

Organizational skills

ProHost seating system knowledge

Wait time estimation

Tools

ProHost seating system

Job description

Mohegan Sun in Connecticut is hiring a guest services host to welcome guests, seat tables, and present menus in accordance with department policies. You will coordinate seating, monitor table status, and answer phones while maintaining an orderly line when needed.

Ideal candidates will have previous guest service experience, strong communication and multitasking skills, and a solid understanding of ProHost seating.