Guest Experience Host: Warm Welcomes & Seating

HEI Hotels & Resorts; Cleveland (OH); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

Vacation & Sick Leave

Pet Insurance

401(k) Plan

Hotel Discounts

Job summary

HEI Hotels & Resorts is seeking a Host/Hostess for The Westin Cleveland Downtown in downtown Cleveland. You will be the first impression for guests, greet them, seat them, present menus, and ensure a smooth dining experience during busy service periods.

This on-site role offers an hourly wage of $17.50, tips eligible, and a comprehensive benefits package including medical, dental, vision, and retirement options. Training will be provided to ensure excellent guest service.

Qualifications

• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as supervisors, coworkers, public etc.

Responsibilities

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
• Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.
• Maintain proper set-up of dining room.
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Job description

HEI Hotels & Resorts is seeking a Host/Hostess for The Westin Cleveland Downtown in downtown Cleveland. You will be the first impression for guests, greet them, seat them, present menus, and ensure a smooth dining experience during busy service periods.

This on-site role offers an hourly wage of $17.50, tips eligible, and a comprehensive benefits package including medical, dental, vision, and retirement options. Training will be provided to ensure excellent guest service.