Downtown Cantina Server – Tip-Driven Guest Service

Hei Hotels Inc.; Cleveland (OH); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Medical and Dental through Anthem BCBS

Vision insurance through EyeMed

Vacation, Sick and Holiday programs

401(k) with matching

Hotel Room Discount programs

Pet insurance through the ASPCA

Job summary

HEI Hotels and Resorts seeks friendly hospitality team members for The Westin Cleveland Downtown in Cleveland, OH. The role involves greeting guests, taking orders, operating the POS, and delivering items with attention to service standards.

Wage starts at $11.00 per hour plus gratuities; eligible for discretionary bonus? No. The position offers health benefits through regionally available plans and access to HEI’s employee discounts. The team supports a high-volume, guest-focused environment.

Qualifications

• Friendly, guest-focused demeanor
• Ability to remember and promote menu items
• Proficient with POS system and order entry
• Team player with willingness to assist coworkers

Responsibilities

• Check station before, during and after shift for proper setup and cleanliness.
• Greet guests in a courteous manner and explain any specials or promotions.
• Record guest orders and confirm accuracy with the guest.
• Input orders into POS and relay to kitchen; deliver completed orders with condiments.
• Assist with serving beverages, check guest satisfaction, and upsell desserts or specialties.

Skills

Greet guests

Order accuracy

POS proficiency

Team player

Job description

HEI Hotels and Resorts seeks friendly hospitality team members for The Westin Cleveland Downtown in Cleveland, OH. The role involves greeting guests, taking orders, operating the POS, and delivering items with attention to service standards.

Wage starts at $11.00 per hour plus gratuities; eligible for discretionary bonus? No. The position offers health benefits through regionally available plans and access to HEI’s employee discounts. The team supports a high-volume, guest-focused environment.