Downtown Hotel Server - Guest Experience

Hei Hotels Inc.; Cleveland (OH); Hybrid; USD 24,000 - 28,000; Full time

Benefits offered by this job

Medical & Dental

Vision insurance

401(k) plan

Room discounts

Job summary

The Westin Cleveland Downtown is seeking a full-time Server for Masa & Agave on-site in Cleveland, OH. You will provide guests with exceptional service, take and input orders, and ensure accuracy and timely delivery at the POS.

This role offers $11 per hour plus tips, a lively team, and growth opportunities within HEI Hotels and Resorts. Join a renovated, guest-focused dining experience today.

Qualifications

• Knowledge of food and beverage service standards.
• Ability to input orders into POS accurately.
• Strong verbal and written communication skills.
• Willingness to help coworkers and work as a team.

Responsibilities

• Check station before, during and after shift for proper setup and cleanliness.
• Greet guests in a friendly, courteous manner and explain specials.
• Record and repeat guest orders to ensure accuracy.
• Input orders into POS and inform kitchen of details.
• Deliver orders to guests with appropriate condiments and gratuities.
• Comply with state and corporate requirements for serving alcohol.
• Replenish beverages and check guest satisfaction.
• Present checks promptly and close out the tab.

Skills

Greet guests

Order entry

POS procedures

Team player

Food & beverage knowledge

Communication

Job description

The Westin Cleveland Downtown is seeking a full-time Server for Masa & Agave on-site in Cleveland, OH. You will provide guests with exceptional service, take and input orders, and ensure accuracy and timely delivery at the POS.

This role offers $11 per hour plus tips, a lively team, and growth opportunities within HEI Hotels and Resorts. Join a renovated, guest-focused dining experience today.