Restaurant Host: Warm Welcome & Seating Specialist

Coury Hospitality; Cleveland (OH); On-site; USD 18,000 - 26,000; Full time

Job summary

Coury Hospitality in Cleveland is seeking an AM Host Person to welcome guests with a smile, manage the waitlist and reservations, and coordinate seating with servers. You will be the first impression of the dining room and help ensure smooth guest flow.

The role requires strong English, excellent presentation, multitasking, teamwork, and the ability to balance guest requests with station workload. Previous host or server experience is preferred, and you must be able to work weekends and holidays.

Qualifications

• Fluency in reading, writing, and spoken English.
• Excellent personal presentation and interpersonal skills.
• Ability to communicate effectively with guests, co-workers, and supervisors.
• Ability to think and communicate clearly, organize and prioritize in high pressure situations.
• Basic knowledge of the restaurant’s menu, ingredients, and cooking techniques, as well as knowledge of the details of our property and upcoming events.
• Knowledgeable of basic sanitation.
• Knowledgeable of computer operations and ordering procedures.
• Ability to absorb large amounts of information quickly: service procedures, menus, and dining room floor plan, register operation.
• Able to successfully multitask.
• Ability to maintain excellent attendance and punctuality. Ability to work all shifts, weekends and holidays.

Responsibilities

• Monitors guests entering and exiting dining area. Graciously greets guests upon their arrival. Maintains an accurate, fair and up-to-date waitlist and seating chart.
• Informs guests when their table is ready and escorts guests to their seats.
• Takes reservations using OpenTable and reviews the daily reservation book; seats guests with or without reservations.
• Directs seating rotation to ensure smooth work flow and balance customer flow among service stations.
• Relays guest preferences to the service team verbally and through printed chits.
• Answers dining room telephone and takes reservations or messages for staff.
• Maintains cleanliness of workstation and surrounding areas.
• Communicates guest preferences to the service team and proactively notifies management of delays.

Skills

English fluency

Interpersonal skills

Communication

Prioritization

Menu knowledge

Sanitation basics

Computer skills

Register operation

Multitasking

Attendance & punctuality

Education

High School Diploma or GED preferred

Tools

OpenTable

Job description

Coury Hospitality in Cleveland is seeking an AM Host Person to welcome guests with a smile, manage the waitlist and reservations, and coordinate seating with servers. You will be the first impression of the dining room and help ensure smooth guest flow.

The role requires strong English, excellent presentation, multitasking, teamwork, and the ability to balance guest requests with station workload. Previous host or server experience is preferred, and you must be able to work weekends and holidays.