Guest Experience Host - Front of House

Universal Store; Bloomington (IN); On-site; USD 17,000 - 21,000; Full time

Job summary

IHOP seeks a customer-focused host to greet guests promptly, seat them as tables become available, and maintain clean, welcoming dining areas. You will support team members and help ensure a smooth dining experience for every guest.

No prior experience is required; training will be provided. This role emphasizes reliable attendance, strong communication, and a friendly demeanor in a fast-paced environment.

Qualifications

• No prior experience or training required.
• Ability to read and comprehend instructions, correspondence, and memos. Ability to write simple correspondence. Ability to read and speak English, to understand guest checks, instructions, warning and safety labels, and communicate with others.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions.
• While performing the duties of this job, the employee regularly is required to stand, walk, and talk, hear, and be aware of surroundings.

Responsibilities

• Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Rotate station seating to ensure the quality of guest service.
• May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
• Answer the telephone, take messages, and take and complete all To Go orders.
• Maintain a waiting list as necessary.
• Clear, clean and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.

Education

No prior experience or training required

Job description

IHOP seeks a customer-focused host to greet guests promptly, seat them as tables become available, and maintain clean, welcoming dining areas. You will support team members and help ensure a smooth dining experience for every guest.

No prior experience is required; training will be provided. This role emphasizes reliable attendance, strong communication, and a friendly demeanor in a fast-paced environment.