Front of House Host — Fast, Friendly Seating

Universal Store

Rockford (IL)

On-site

USD 15,000 - 18,000

Full time

2 days ago

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Job summary

IHOP is seeking a friendly host to greet and seat guests promptly, ensuring a positive first impression and smooth dining experience. This role involves maintaining clean dining and waiting areas, assisting with To Go orders, and upholding IHOP SOP standards.

No prior experience is required; you will learn on the job and contribute to a welcoming atmosphere that encourages guests to return.

Qualifications

No prior experience or training required.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to read, write and speak English clearly.
Ability to add, subtract, multiply and divide in all units of measure.

Responsibilities

Develop and maintain professional functional working relationships with IHOP employees and guests.
Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
Rotate station seating to ensure the quality of guest service.
May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
Answer the telephone, take messages, and take and complete all To Go orders.
Maintain a waiting list as necessary.
Check restrooms hourly to ensure proper stock levels and cleanliness.
Clear, clean and reset tables and clean chairs, booths, and floors after guests leave.
Perform all cleaning duties according to posted cleaning charts.
Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.