Guest Experience Host - Warm Welcome, Seamless Seating

Ihop; Covington (LA); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

IHOP of Covington is seeking an upbeat host/hostess to greet guests, seat them promptly, and manage waiting lists with accuracy. You will coordinate with servers and kitchen staff to ensure smooth dining flow and exceptional guest experiences.

The role emphasizes friendly interaction, effective communication, and reliable, multi-tasking in a fast-paced restaurant environment. Previous hosting or cashier experience is a plus.

Qualifications

• Strong customer service skills to create a welcoming environment.
• Effective communication with guests, servers, and kitchen staff.
• Friendly, outgoing personality to make guests feel welcome.
• Ability to manage waiting lists and seating efficiently.
• Remain calm and composed under peak hours and pressure.
• Accurate seating assignments and clear communication with servers.
• Collaborative teamwork with front-of-house and back-of-house teams.
• Ability to adapt to changing guest needs and situations.
• Handling payments with basic math and cash-handling experience.

Responsibilities

• Greet guests and seat them promptly as tables become available.
• Rotate station seating to ensure quality guest service.
• Manage waiting lists and guide guests to seating.
• Handle guest inquiries and assist with To-Go orders.
• Maintain clean waiting area, restrooms, and dining spaces.
• Record cash and perform register-related tasks per policies.
• Communicate guest needs to servers and kitchen staff.
• Assist with taking payments and basic cash handling as needed.
• Ensure adherence to dress code and IHOP appearance standards.

Skills

Customer service

Communication

Friendly personality

Waiting list management

Calm under pressure

Accurate seating

Team coordination

multitasking

Cash handling

Job description

IHOP of Covington is seeking an upbeat host/hostess to greet guests, seat them promptly, and manage waiting lists with accuracy. You will coordinate with servers and kitchen staff to ensure smooth dining flow and exceptional guest experiences.

The role emphasizes friendly interaction, effective communication, and reliable, multi-tasking in a fast-paced restaurant environment. Previous hosting or cashier experience is a plus.