Guest Experience Host — Warm Welcome & Quick Seating

Universal Store; Lancaster (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

IHOP in Ohio is seeking a friendly host/hostess to greet guests within 30 seconds, seat them promptly, and rotate seating to maintain service quality.

You will handle phone orders, manage a waiting list, assist with clean tables, and help ensure a cheerful, courteous dining experience for every guest in a fast-paced environment.

No prior experience required; training will be provided, with emphasis on teamwork, reliability, and adherence to IHOP SOP guidelines.

Qualifications

• No prior experience or training required.

Responsibilities

• Greet guests as they enter the restaurant within 30 seconds and seat them as soon as a table is available.
• Rotate station seating to ensure the quality of guest service.
• May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
• Answer the telephone, take messages, and take and complete all To Go orders.
• Maintain a waiting list as necessary.
• Check restrooms hourly to ensure proper stock levels and cleanliness.
• Clear, clean and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.

Education

No prior experience required

Job description

IHOP in Ohio is seeking a friendly host/hostess to greet guests within 30 seconds, seat them promptly, and rotate seating to maintain service quality.

You will handle phone orders, manage a waiting list, assist with clean tables, and help ensure a cheerful, courteous dining experience for every guest in a fast-paced environment.

No prior experience required; training will be provided, with emphasis on teamwork, reliability, and adherence to IHOP SOP guidelines.