Guest Experience Host – Seating & Smooth Flow

Applebee's Neighborhood Grill + Bar; Caledonia (MI); On-site; USD 15,000 - 21,000; Full time

Job summary

Applebee's Neighborhood Grill + Bar is seeking a friendly host/hostess to greet guests, seat them promptly, and help maintain a smooth dining room flow. You will support servers by taking initial drink orders and assisting with seating needs, ensuring a clean, welcoming environment.

The role requires upbeat customer service, teamwork, and the ability to stand for long periods, including evenings and weekends. Join a team-focused restaurant that values guest satisfaction and efficiency.

Qualifications

• Excellent customer service skills with the ability to work as a TEAM.
• Friendly and outgoing personality.
• Follow appropriate food safety guidelines.
• Able to work a variety of shifts including evenings and weekends.
• Able to stand for long periods of time.
• Ability to transport and carry objects such as a high chair or booster seat.
• Ability to wipe, sweep and carry plates to kitchen.

Responsibilities

• Greet guests as they enter and depart, and hold the door open for them.
• Seat guests according to the established plan and guests’ needs.
• Keep host/hostess stand and waiting area clean.
• Ensure menus remain clean and stocked.
• Complete restroom checks and refill paper products as needed.
• Sanitize and wipe down tables and reset them.
• Assist servers by taking initial drink orders or running food when needed.
• Complete daily opening and closing work to ensure a clean, safe environment.

Skills

Customer service

Teamwork

Communication skills

Stamina

Flexibility

Food safety awareness

Job description

Applebee's Neighborhood Grill + Bar is seeking a friendly host/hostess to greet guests, seat them promptly, and help maintain a smooth dining room flow. You will support servers by taking initial drink orders and assisting with seating needs, ensuring a clean, welcoming environment.

The role requires upbeat customer service, teamwork, and the ability to stand for long periods, including evenings and weekends. Join a team-focused restaurant that values guest satisfaction and efficiency.