Guest Experience Host & Seating Lead

Skillets; Naples (FL); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Skillets in Naples, FL is seeking a friendly Host to be the first point of contact for guests. You will greet and seat guests, manage waitlists, and coordinate with waitstaff to ensure efficient service.

The ideal candidate has strong communication skills, a customer-service mindset, and the ability to thrive in a fast-paced environment. A high school diploma and experience in hospitality are preferred; basic computer skills and familiarity with reservation systems are a plus.

Formación

• High School Diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure in a fast-paced environment.

Responsabilidades

• Welcome and greet guests in a polite and friendly manner.
• Escort guests to their assigned tables and ensure they are comfortable.
• Manage guest reservations and maintain an organized seating system.
• Answer phone calls, take and relay messages, and provide accurate information to guests.
• Assist in coordinating with the waitstaff to ensure smooth and timely service.
• Maintain a clean and presentable host stand and lobby area.
• Anticipate guest needs and provide exceptional customer service at all times.
• Resolve guest concerns or complaints promptly and professionally.
• Collaborate with the management team to improve guest experience and implement any required changes.
• Adhere to all company policies, procedures, and safety regulations.

Conocimientos

Customer service

Communication

Hospitality

Organization

Multitasking

Problem solving

Educación

High School Diploma or equivalent

Herramientas

Reservation systems

Descripción del empleo

Skillets in Naples, FL is seeking a friendly Host to be the first point of contact for guests. You will greet and seat guests, manage waitlists, and coordinate with waitstaff to ensure efficient service.

The ideal candidate has strong communication skills, a customer-service mindset, and the ability to thrive in a fast-paced environment. A high school diploma and experience in hospitality are preferred; basic computer skills and familiarity with reservation systems are a plus.