Guest Experience Host: Warm Welcomes & Seating

Deep Lagoon; Naples (FL); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Phelan Family Brands in Naples, FL is seeking a friendly host/hostess to warmly welcome guests, seat them promptly, and deliver attentive service throughout the dining experience. You will manage wait quotes, communicate with servers and managers, keep track of tables, and assist with bussing to help create a welcoming environment for guests and staff.

Ideal candidates are upbeat, customer-focused, and able to multitask in a fast-paced restaurant setting.

Qualifications

• Friendly, welcoming demeanor and professional appearance.
• Strong communication and interpersonal skills.
• Ability to manage wait times and seating arrangements.

Responsibilities

• Greet guests warmly and seat them promptly.
• Provide accurate wait quotes to guests when needed.
• Interact with waiting guests and offer alternatives to improve their experience.
• Operate the seating system and maintain server rotation.
• Present menus, inform guests of specials, and announce servers upon seating.
• Communicate with managers about business fluctuations.
• Maintain clean and stocked host area and restrooms.
• Take to-go orders if applicable and assist guests as needed.
• Ensure guests depart with a positive impression.

Skills

Guest service

Communication

Multitasking

Team interaction

Job description

Phelan Family Brands in Naples, FL is seeking a friendly host/hostess to warmly welcome guests, seat them promptly, and deliver attentive service throughout the dining experience. You will manage wait quotes, communicate with servers and managers, keep track of tables, and assist with bussing to help create a welcoming environment for guests and staff.

Ideal candidates are upbeat, customer-focused, and able to multitask in a fast-paced restaurant setting.