Guest Experience Host

Skillets Restaurants; Naples (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Skillets Restaurants in Naples, FL is seeking a friendly Host to be the first point of contact for guests. You will greet guests, seat them, and manage waitlists to ensure a positive dining experience.

This role supports the waitstaff and coordination with management to continually improve guest service in a fast-paced environment. The ideal candidate has a high school diploma or equivalent and strong communication skills.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome and greet guests in a polite and friendly manner.
• Escort guests to their tables and ensure comfort.
• Manage guest reservations and maintain an organized seating system.
• Answer phone calls, take and relay messages, and provide accurate information to guests.
• Assist in coordinating with the waitstaff to ensure smooth and timely service.
• Maintain a clean and presentable host stand and lobby area.
• Anticipate guest needs and provide exceptional customer service at all times.
• Resolve guest concerns or complaints promptly and professionally.
• Collaborate with the management team to improve guest experience and implement any required changes.
• Adhere to all company policies, procedures, and safety regulations.

Skills

Customer service

Communication

Multitasking

Professional appearance

Education

High School Diploma or equivalent

Tools

Reservation systems

Job description

Skillets Restaurants in Naples, FL is seeking a friendly Host to be the first point of contact for guests. You will greet guests, seat them, and manage waitlists to ensure a positive dining experience.

This role supports the waitstaff and coordination with management to continually improve guest service in a fast-paced environment. The ideal candidate has a high school diploma or equivalent and strong communication skills.