Host (Bonita Springs)

Skillets Restaurants; Florida; Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Skillets Restaurants is seeking a friendly Host to be the first point of contact for guests. You will greet guests, seat them, manage waitlists, and coordinate with waitstaff to ensure efficient service in a fast-paced environment.

You should have strong communication and organizational skills, with a professional appearance and the ability to handle reservations and phone inquiries. This role emphasizes guest satisfaction and teamwork with management.

Formación

• High School Diploma or equivalent.
• Experience in customer service or hospitality is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure in a fast-paced environment.
• Professional appearance and demeanor.

Responsabilidades

• Welcome and greet guests in a polite and friendly manner.
• Escort guests to tables and ensure they are comfortable.
• Manage reservations and maintain an organized seating system.
• Answer phone calls, relay messages, and provide accurate information.
• Coordinate with the waitstaff to ensure smooth service.
• Keep the host stand and lobby area clean and presentable.
• Anticipate guest needs and provide exceptional service.
• Resolve guest concerns or complaints promptly and professionally.
• Collaborate with management to improve guest experience and implement changes.
• Adhere to all company policies, procedures, and safety regulations.

Conocimientos

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Problem-solving

Professional appearance

Educación

High School Diploma or equivalent

Herramientas

Reservation systems

Descripción del empleo

We are seeking a friendly and outgoing individual to join our team as a Host. As the first point of contact for our guests, you will provide excellent customer service and ensure a positive experience from the moment they arrive. Your main responsibilities will include greeting and seating guests, managing waitlists, and coordinating with the waitstaff to ensure efficient service. If you have a warm and welcoming personality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

• Welcome and greet guests in a polite and friendly manner
• Escort guests to their assigned tables and ensure they are comfortable
• Manage guest reservations and maintain an organized seating system
• Answer phone calls, take and relay messages, and provide accurate information to guests
• Assist in coordinating with the waitstaff to ensure smooth and timely service
• Maintain a clean and presentable host stand and lobby area
• Anticipate guest needs and provide exceptional customer service at all times
• Resolve guest concerns or complaints promptly and professionally
• Collaborate with the management team to improve guest experience and implement any required changes
• Adhere to all company policies, procedures, and safety regulations

Requirements:

• High School Diploma or equivalent
• Proven experience in customer service or hospitality industry is preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work well under pressure and in a fast-paced environment
• Outstanding problem-solving skills and ability to think quickly on your feet
• Professional appearance and demeanor
• Basic computer skills and familiarity with reservation systems is a plus