Host (Naples: Founders Square)

Skillets Restaurants; Naples (FL); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Skillets Restaurants in Naples, FL seeks a friendly Host to greet guests, seat them, and manage waitlists. You will coordinate with waitstaff to ensure timely service and maintain a clean host stand.

Prior hospitality experience is preferred, with strong communication and organizational skills. Ideal candidates demonstrate professionalism, adapt to a fast-paced environment, and provide excellent customer service from arrival to departure.

Qualifikationen

• High School Diploma or equivalent.
• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills required.

Aufgaben

• Greet guests in a friendly manner.
• Escort guests to tables and ensure comfort.
• Manage reservations and seating flow.
• Answer phone calls and relay messages accurately.
• Coordinate with waitstaff for smooth service.
• Maintain a clean, presentable host stand and lobby.

Kenntnisse

Customer service

Communication

Interpersonal skills

Multitasking

Under pressure

Professional appearance

Ausbildung

High School Diploma or equivalent

Tools

Reservation systems

Jobbeschreibung

We are seeking a friendly and outgoing individual to join our team as a Host. As the first point of contact for our guests, you will provide excellent customer service and ensure a positive experience from the moment they arrive. Your main responsibilities will include greeting and seating guests, managing waitlists, and coordinating with the waitstaff to ensure efficient service. If you have a warm and welcoming personality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

• Welcome and greet guests in a polite and friendly manner
• Escort guests to their assigned tables and ensure they are comfortable
• Manage guest reservations and maintain an organized seating system
• Answer phone calls, take and relay messages, and provide accurate information to guests
• Assist in coordinating with the waitstaff to ensure smooth and timely service
• Maintain a clean and presentable host stand and lobby area
• Anticipate guest needs and provide exceptional customer service at all times
• Resolve guest concerns or complaints promptly and professionally
• Collaborate with the management team to improve guest experience and implement any required changes
• Adhere to all company policies, procedures, and safety regulations

Requirements:

• High School Diploma or equivalent
• Proven experience in customer service or hospitality industry is preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work well under pressure and in a fast-paced environment
• Outstanding problem-solving skills and ability to think quickly on your feet
• Professional appearance and demeanor
• Basic computer skills and familiarity with reservation systems is a plus