Host (Naples:Lely)

Skillets Restaurants; Naples (FL); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Skillets Restaurants in Naples, FL is seeking a friendly Host to be the first point of contact for guests. You will greet guests, seat them, and manage waitlists to ensure a positive dining experience.

This role supports the waitstaff and coordination with management to continually improve guest service in a fast-paced environment. The ideal candidate has a high school diploma or equivalent and strong communication skills.

Formación

• High school diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.

Responsabilidades

• Welcome and greet guests in a polite and friendly manner.
• Escort guests to their tables and ensure comfort.
• Manage guest reservations and maintain an organized seating system.
• Answer phone calls, take and relay messages, and provide accurate information to guests.
• Assist in coordinating with the waitstaff to ensure smooth and timely service.
• Maintain a clean and presentable host stand and lobby area.
• Anticipate guest needs and provide exceptional customer service at all times.
• Resolve guest concerns or complaints promptly and professionally.
• Collaborate with the management team to improve guest experience and implement any required changes.
• Adhere to all company policies, procedures, and safety regulations.

Conocimientos

Customer service

Communication

Multitasking

Professional appearance

Educación

High School Diploma or equivalent

Herramientas

Reservation systems

Descripción del empleo

We are seeking a friendly and outgoing individual to join our team as a Host. As the first point of contact for our guests, you will provide excellent customer service and ensure a positive experience from the moment they arrive. Your main responsibilities will include greeting and seating guests, managing waitlists, and coordinating with the waitstaff to ensure efficient service. If you have a warm and welcoming personality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

• Welcome and greet guests in a polite and friendly manner
• Escort guests to their assigned tables and ensure they are comfortable
• Manage guest reservations and maintain an organized seating system
• Answer phone calls, take and relay messages, and provide accurate information to guests
• Assist in coordinating with the waitstaff to ensure smooth and timely service
• Maintain a clean and presentable host stand and lobby area
• Anticipate guest needs and provide exceptional customer service at all times
• Resolve guest concerns or complaints promptly and professionally
• Collaborate with the management team to improve guest experience and implement any required changes
• Adhere to all company policies, procedures, and safety regulations

Requirements:

• High School Diploma or equivalent
• Proven experience in customer service or hospitality industry is preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work well under pressure and in a fast-paced environment
• Outstanding problem-solving skills and ability to think quickly on your feet
• Professional appearance and demeanor
• Basic computer skills and familiarity with reservation systems is a plus