Guest Experience Host & Seating Specialist

Phelan Family Brands; Naples (FL); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Phelan Family Brands in Naples, FL is seeking a friendly Host/Hostess to warmly welcome and seat guests and deliver hands-on service throughout the dining experience. You will greet guests, manage wait quotes, and assist with seating rotations to ensure smooth service.

You will present menus, coordinate with servers and managers, keep the dining area clean and stocked, and help provide a pleasant, efficient guest flow from greeting to departure.

Responsibilities

• Warmly greets and seats guests; creates regulars by interacting throughout the dining experience.
• Takes guest information and provides accurate wait quotes when tables are not immediately available.
• Interacts with waiting guests, including children, offering alternatives to waiting areas.
• Runs the electronic seating system to maintain server rotation.
• Presents menus, informs guests of specials, and introduces the server by name.
• Communicates with managers about business fluctuations.
• Observes tables, pre-bus and bus tables; informs bussers of dirty tables.
• Takes drink or appetizer orders as needed.
• Maintains water and tea pitchers; ensures guests are refreshed.
• Attends to guests' needs at seated tables and guides guests to appropriate sections.
• Cleans, organises and stocks menus at the host stand; ensures kid's menus and crayons are available.
• Answers phone questions about the menu and restaurant; handles to-go orders when applicable.
• Directs to-go guests to the correct restaurant section; keeps restrooms clean and stocked.

Job description

Phelan Family Brands in Naples, FL is seeking a friendly Host/Hostess to warmly welcome and seat guests and deliver hands-on service throughout the dining experience. You will greet guests, manage wait quotes, and assist with seating rotations to ensure smooth service.

You will present menus, coordinate with servers and managers, keep the dining area clean and stocked, and help provide a pleasant, efficient guest flow from greeting to departure.