Guest Experience Host

Skillets Restaurants; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

Skillets Restaurants is seeking a friendly Host to be the first point of contact for guests. You will greet guests, seat them, manage waitlists, and coordinate with waitstaff to ensure efficient service in a fast-paced environment.

You should have strong communication and organizational skills, with a professional appearance and the ability to handle reservations and phone inquiries. This role emphasizes guest satisfaction and teamwork with management.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service or hospitality is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure in a fast-paced environment.
• Professional appearance and demeanor.

Responsibilities

• Welcome and greet guests in a polite and friendly manner.
• Escort guests to tables and ensure they are comfortable.
• Manage reservations and maintain an organized seating system.
• Answer phone calls, relay messages, and provide accurate information.
• Coordinate with the waitstaff to ensure smooth service.
• Keep the host stand and lobby area clean and presentable.
• Anticipate guest needs and provide exceptional service.
• Resolve guest concerns or complaints promptly and professionally.
• Collaborate with management to improve guest experience and implement changes.
• Adhere to all company policies, procedures, and safety regulations.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Problem-solving

Professional appearance

Education

High School Diploma or equivalent

Tools

Reservation systems

Job description

Skillets Restaurants is seeking a friendly Host to be the first point of contact for guests. You will greet guests, seat them, manage waitlists, and coordinate with waitstaff to ensure efficient service in a fast-paced environment.

You should have strong communication and organizational skills, with a professional appearance and the ability to handle reservations and phone inquiries. This role emphasizes guest satisfaction and teamwork with management.