Guest Experience Host – Reservations & Service

Aramark; California; Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k)

Parental leave

Disability coverage

Résumé du poste

Aramark is hiring a Hospitality Worker II in California to ensure guest satisfaction by handling reservations, assisting guests with their needs, and resolving or escalating concerns. The role may vary by location based on client requirements and business needs.

Responsibilities include greeting guests, guiding them with directions and information, booking reservations, and processing transactions. The position emphasizes strong customer service, communication, and teamwork across departments.

Qualifications

• Previous guest services experience required
• Previous cash handling experience preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organizational skills, accuracy, and attention to detail

Responsabilités

• Greet and provide customer service to guests while anticipating their needs
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns
• Communicates closely with all departments to ensure a seamless guest experience.

Description du poste

Aramark is hiring a Hospitality Worker II in California to ensure guest satisfaction by handling reservations, assisting guests with their needs, and resolving or escalating concerns. The role may vary by location based on client requirements and business needs.

Responsibilities include greeting guests, guiding them with directions and information, booking reservations, and processing transactions. The position emphasizes strong customer service, communication, and teamwork across departments.