Guest Experience Concierge

Aramark; Norman (OK); On-site; USD 25,000 - 35,000; Full time

Job summary

Aramark is seeking a Hospitality Worker II to enhance guest satisfaction by assisting with reservations, guiding guests, and addressing needs. You will coordinate registrations, handle cash transactions, and communicate with multiple departments to deliver a seamless guest experience.

The role emphasizes strong customer service, attention to detail, and professional communication in a fast-paced hospitality environment at our locations.

Qualifications

• Previous guest services experience required.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns
• Communicates closely with all departments to ensure a seamless guest experience.

Skills

Customer service

Cash handling

Interpersonal skills

Written communication

Tools

Point-of-sale system

Job description

Aramark is seeking a Hospitality Worker II to enhance guest satisfaction by assisting with reservations, guiding guests, and addressing needs. You will coordinate registrations, handle cash transactions, and communicate with multiple departments to deliver a seamless guest experience.

The role emphasizes strong customer service, attention to detail, and professional communication in a fast-paced hospitality environment at our locations.