Guest Experience & Reservations Specialist

Aramark; Frisco (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Aramark in Frisco, Texas is seeking a Hospitality Worker II to ensure guest satisfaction by assisting with needs, booking reservations, and resolving issues. You will greet guests, provide information, and support a seamless experience across departments.

The role emphasizes strong customer service, cash handling during transactions, and effective communication. Aramark values service orientation and teamwork, with opportunities to develop skills while serving guests across locations.

Qualifications

• Previous guest services experience required.
• Previous cash handling experience preferred.
• Excellent customer service skills.
• Strong interpersonal and written/verbal communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests with directions, travel information, and other services.
• Book reservations, rentals, and coordinate registration.
• Operate a register and process cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns.
• Communicates closely with all departments to ensure a seamless guest experience.

Skills

Guest services experience

Cash handling

Customer service

Interpersonal communication

Organization and attention to detail

Job description

Aramark in Frisco, Texas is seeking a Hospitality Worker II to ensure guest satisfaction by assisting with needs, booking reservations, and resolving issues. You will greet guests, provide information, and support a seamless experience across departments.

The role emphasizes strong customer service, cash handling during transactions, and effective communication. Aramark values service orientation and teamwork, with opportunities to develop skills while serving guests across locations.