Guest Experience Specialist

Aramark; South Lake Tahoe (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Aramark is seeking a Hospitality Worker I for indoor guest services in California. You will greet guests, book reservations, assist with guest needs, and help resolve issues to ensure satisfaction.

In this role you will operate a register or software system, handle phone and email inquiries, and maintain a positive, service‑oriented attitude. Prior guest services experience and strong communication skills are preferred; some lifting and prolonged standing may be required.

Qualifications

• Previous guest services experience preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrates organizational skills, accuracy, and attention to detail.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Book reservations and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
• Other duties and tasks as assigned by manager.

Skills

Guest services experience

Customer service

Interpersonal and communication skills

Organizational skills

Job description

Aramark is seeking a Hospitality Worker I for indoor guest services in California. You will greet guests, book reservations, assist with guest needs, and help resolve issues to ensure satisfaction.

In this role you will operate a register or software system, handle phone and email inquiries, and maintain a positive, service‑oriented attitude. Prior guest services experience and strong communication skills are preferred; some lifting and prolonged standing may be required.