Guest Services Lead: Reservations & Team Coach

Aramark; Princeton (NJ); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) and retirement plans

Parental leave

Job summary

Aramark is seeking a Hospitality Worker Lead to ensure guest satisfaction by booking reservations, assisting with guest needs, and resolving concerns. This role may oversee delegation of responsibilities within the guest services operation including luggage transport.

Responsible for scheduling, training, greeting guests, and performing service recovery. The ideal candidate has supervisory experience and strong customer service skills in a fast-paced environment.

Qualifications

• Supervisory experience preferred
• Guest services experience required
• High school diploma or equivalent required
• Excellent customer service skills
• Interpersonal and written communication skills
• Strong organizational skills and attention to detail

Responsibilities

• Schedules and assigns daily guest services tasks and oversees completion
• Trains and guides guest service staff on duties, service, systems and procedures
• Greet guests and provide customer service while anticipating needs
• Performs service recovery for guests with unsatisfactory service
• Books reservations and coordinates registration
• Operates a register and processes cash/credit transactions
• Answers calls and emails and delivers messages as needed
• Maintains excellent customer service and positive attitude towards guests and coworkers
• Reconciles disputed guest charges
• Participates in Quality Assurance programs to address improvements

Job description

Aramark is seeking a Hospitality Worker Lead to ensure guest satisfaction by booking reservations, assisting with guest needs, and resolving concerns. This role may oversee delegation of responsibilities within the guest services operation including luggage transport.

Responsible for scheduling, training, greeting guests, and performing service recovery. The ideal candidate has supervisory experience and strong customer service skills in a fast-paced environment.