Guest Services Concierge - Valet & Reservations

Aramark; California; Sur place; USD 25 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

401(k)

Parental leave and disability coverage

Résumé du poste

Aramark is hiring a Hospitality Worker II to greet guests, book reservations, assist with needs, and resolve or escalate guest concerns. Responsibilities may vary by location. 

The role requires prior guest services and cash handling experience, strong customer service and communication skills, and solid organizational ability. Benefits include medical, dental, vision, and 401(k); position may involve flexible shifts.

Qualifications

• Previous guest services experience is required.
• Cash handling experience is preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Responsabilités

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc
• Coordinate resolution of guest concerns
• Communicates closely with all departments to ensure a seamless guest experience

Connaissances

Guest services experience

Cash handling experience

Customer service

Interpersonal communication

Organizational accuracy

Description du poste

Aramark is hiring a Hospitality Worker II to greet guests, book reservations, assist with needs, and resolve or escalate guest concerns. Responsibilities may vary by location. 

The role requires prior guest services and cash handling experience, strong customer service and communication skills, and solid organizational ability. Benefits include medical, dental, vision, and 401(k); position may involve flexible shifts.