Guest Services Concierge - Reservations & Guest Support

Aramark; New York (NY); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Work-life resources

401(k)

Paid time off

Disability coverage

Job summary

Aramark in New York seeks a Hospitality Worker II to ensure guest satisfaction by booking reservations, assisting guests, and resolving or escalating concerns. You will greet guests, provide information, and coordinate services to deliver a seamless experience.

This role requires prior guest services experience, cash handling, and strong communication. Benefits include medical, dental, vision, 401(k), time off, and disability coverage; location-based details vary.

Qualifications

• Prior guest services experience is required.
• Experience handling cash and payments.
• Strong customer service and communication skills.
• Attention to detail and organizational abilities.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answer phone calls and emails and deliver messages as needed.
• Maintain excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns.
• Communicate closely with all departments to ensure a seamless guest experience.

Skills

Guest services experience

Cash handling

Customer service

Interpersonal communication

Organizational skills

Job description

Aramark in New York seeks a Hospitality Worker II to ensure guest satisfaction by booking reservations, assisting guests, and resolving or escalating concerns. You will greet guests, provide information, and coordinate services to deliver a seamless experience.

This role requires prior guest services experience, cash handling, and strong communication. Benefits include medical, dental, vision, 401(k), time off, and disability coverage; location-based details vary.