Guest Experience Host & Reservations Pro

Trailborn Hotels & Resorts; Jackson (AL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

401(k) with company match

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Full Time

Part Time

Seasonal

Job summary

Trailborn Hotels & Resorts is seeking a Host to welcome guests, manage reservations, and coordinate with staff to ensure smooth seating and exceptional service. You will review menus, hours, and guest details to support a seamless dining experience.

The role emphasizes high-quality guest interactions, accurate communication with service teams, and maintaining a welcoming, organized environment with flexibility for seasonal demand.

Qualifications

• Previous customer service or hospitality experience preferred, but not required.
• Experience handling reservations or guest seating systems is a plus.
• Excellent communication and interpersonal skills.
• Ability to stay positive and composed under pressure.
• Strong organizational and multitasking abilities.
• Basic math skills (for handling waitlists and seating rotations).

Responsibilities

• Take pride in being the first point of contact (in person and on the telephone) for the restaurant.
• Manage the table management / reservations system(s) to ensure restaurant optimization for experience and revenue.
• Review all external marketing materials (website, google, Yelp, Tripadvisor, etc.) to ensure correct menus, hours of operation, contact info, etc. are listed.
• Review all guest feedback and summarize for staff and management to review daily.
• Communicate reservation info (names, allergies, happenings, VIPs, etc.) to service staff, kitchen, and Managers.
• Manage guest flow into the restaurant by promoting bar patronage and never seating guests at a pace that doesn't allow for proper servicing.

Skills

Excellent communication

Interpersonal skills

Positive under pressure

Organizational abilities

Multitasking

Basic math for waitlists

Job description

Trailborn Hotels & Resorts is seeking a Host to welcome guests, manage reservations, and coordinate with staff to ensure smooth seating and exceptional service. You will review menus, hours, and guest details to support a seamless dining experience.

The role emphasizes high-quality guest interactions, accurate communication with service teams, and maintaining a welcoming, organized environment with flexibility for seasonal demand.