Guest Experience Host – Warm Welcome & Seating Pro

OSM Thome Limited; United States; À distance; USD 17 000 - 22 000; Plein temps

Résumé du poste

The Junior Restaurant Host greets guests, escorts them to tables, and assists with reservations to ensure a warm, efficient dining experience. You will support daily operations and coordinate with the team to maintain high service standards.

Ideal candidates are outgoing, fluent in English, and possess strong hospitality and communication skills. A professional appearance, CRS and MS Office proficiency (Excel/Word), and at least one year in a similar role are expected; prior cruise or hotel

Qualifications

• Outgoing
• Fluent in English
• Excellent hospitality skills
• Strong communication skills
• Professional telephone manner
• Patient, caring and able to resolve guest concerns effectively
• Well-groomed and compliant with appearance standards
• Computer literate with knowledge of Microsoft Office (Excel and Word)
• Minimum of 1 year of experience in a similar role within hotel, restaurant, cruise line, or airline
• Minimum age of 21 years

Responsabilités

• Greet guests at the podium and escort them to their assigned tables.
• Present menus and wine lists and provide the Guest Information Ticket to the Team Head Waiter/Waitress.
• Engage with guests through friendly conversation and assist with any concerns.
• Remain available at the podium to welcome and seat late-arriving guests.
• When assigned to Lido, interact with guests and provide assistance as needed.
• Receive training on SilverWhere and podium operations during YTD Dinner.
• Assist the Sr. Asst. Maitre D’ / Maitre D’ with reservations during embarkation.
• Coordinate with the Restaurant Host regarding Bon Voyage gifts and special dietary requirements.
• Monitor restaurant operations and support teams when needed to maintain smooth service and guest satisfaction.
• Escalate unresolved guest concerns or service issues to the Sr. Asst. Maitre D’ / Maitre D’.
• Use SilverWhere to assist with table assignments and seating queries, escalating complex issues when necessary.
• Be familiar with the CRS system and report incidents, guest issues, accidents, and service complaints to the Sr. Asst. Maitre D’ / Maitre D’.

Connaissances

Outgoing

Fluent English

Hospitality skills

Communication skills

Professional telephone manner

Patient and caring

Well-groomed

Outils

Microsoft Office

Excel

Word

Description du poste

The Junior Restaurant Host greets guests, escorts them to tables, and assists with reservations to ensure a warm, efficient dining experience. You will support daily operations and coordinate with the team to maintain high service standards.

Ideal candidates are outgoing, fluent in English, and possess strong hospitality and communication skills. A professional appearance, CRS and MS Office proficiency (Excel/Word), and at least one year in a similar role are expected; prior cruise or hotel