Guest Experience Host: Reservations & Seating

Trailborn Hotels & Resorts; Highlands (NC); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Full Time

Part Time

Seasonal

Medical(with company contribution)

Dental(with company contribution)

Vision(with company contribution)

Paid Time Off

401(k)(with company match)

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Job summary

Trailborn Hotels & Resorts seeks a Host to warmly welcome guests, manage reservations, escort guests to tables, and coordinate with service staff to ensure a smooth dining sequence.

The role requires excellent communication and organizational skills, with a positive demeanor; experience with reservations systems is a plus. This is a full-time, on-site position with benefits and flexible hospitality scheduling.

Qualifications

• Previous customer service or hospitality experience preferred, but not required.
• Experience handling reservations or guest seating systems is a plus.

Responsibilities

• Take pride in being the first point of contact (in person and on the telephone) for the restaurant.
• Manage the table management / reservations system(s) to ensure restaurant optimization for experience and revenue.
• Review all external marketing materials (website, google, Yelp, Tripadvisor, etc.) to ensure correct menus, hours of operation, contact info, etc. are listed.
• Review all guest feedback and summarize for staff and management to review daily.
• Communicate reservation info (names, allergies, happenings, VIPs, etc.) to service staff, kitchen, and Managers.
• Manage guest flow into the restaurant by promoting bar patronage and never seating guests at a pace that doesn’t allow for proper servicing.

Skills

Excellent communication

Interpersonal skills

Positive under pressure

Organizational skills

Math for waitlists

Team-oriented

Tools

Table management system

Job description

Trailborn Hotels & Resorts seeks a Host to warmly welcome guests, manage reservations, escort guests to tables, and coordinate with service staff to ensure a smooth dining sequence.

The role requires excellent communication and organizational skills, with a positive demeanor; experience with reservations systems is a plus. This is a full-time, on-site position with benefits and flexible hospitality scheduling.