Part-Time Guest Experience Host - Reservations & Welcoming

Trailborn Hotel Management Llc; Town of Florida (NY); Presencial; USD 22.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical (with company contribution)

Dental (with company contribution)

Vision (with company contribution)

Paid Time Off

401(k) (with company match)

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Descripción de la vacante

Trailborn Highlands is seeking a Host to manage reservations and guest seating, welcome guests, and coordinate with staff for a smooth dining experience. You will handle table assignments, track VIPs and allergies, and ensure accurate information is communicated to service staff and management.

The role emphasizes strong communication, organization, and the ability to stay composed under pressure, with a flexible schedule to support hospitality demands.

Formación

• Experience in customer service or hospitality preferred, but not required.
• Experience handling reservations or guest seating systems is a plus.
• Excellent communication and interpersonal skills.
• Ability to stay positive and composed under pressure.
• Strong organizational and multitasking abilities.
• Basic math skills for handling waitlists and seating rotations.

Responsabilidades

• Take pride in being the first point of contact (in person and on the telephone) for the restaurant.
• Manage the table management / reservations system(s) to ensure restaurant optimization for experience and revenue.
• Review all external marketing materials (website, google, Yelp, Tripadvisor, etc.) to ensure correct menus, hours of operation, contact info, etc. are listed.
• Review all guest feedback and summarize for staff and management to review daily.
• Communicate reservation info (names, allergies, happenings, VIPs, etc.) to service staff, kitchen, and Managers.
• Manage guest flow into the restaurant by promoting bar patronage and never seating guests at a pace that doesn’t allow for proper servicing.

Conocimientos

Excellent communication

Interpersonal skills

Positive under pressure

Organizational skills

Multitasking

Basic math

Hospitality experience

Descripción del empleo

Trailborn Highlands is seeking a Host to manage reservations and guest seating, welcome guests, and coordinate with staff for a smooth dining experience. You will handle table assignments, track VIPs and allergies, and ensure accurate information is communicated to service staff and management.

The role emphasizes strong communication, organization, and the ability to stay composed under pressure, with a flexible schedule to support hospitality demands.