Guest Experience Host — Park Front & Events

Kids Empire; Algonquin (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Voluntary Dental and Vision

Employee Assistance Program (EAP)

Pet Insurance

Recreational Discounts

401(k) Matching

Job summary

Kids Empire is seeking a Team Member to be the first face guests see, ensuring a positive park experience. You will assist families, process check-ins with an IPad, handle payments, and maintain clean, safe, and welcoming areas throughout the park.

The role requires strong communication with guests, ability to work weekends/holidays, and a proactive, independent work style in a busy environment. Health benefits and other perks are included.

Qualifications

• Excellent customer service and interpersonal skills.
• Clear and effective communication with guests and teammates.
• Fluent reading and writing in English.
• Ability to work independently and manage tasks.

Responsibilities

• Greet guests quickly and make them feel welcome in the park ambiance.
• Process check-ins by collecting liability waivers and guest information using an IPad.
• Handle front counter cash, process payments, and provide correct change when needed.
• Verify billing amounts at POS and ensure accurate transactions.
• Restock and organize beverages, snacks, and ice cream inventory.
• Monitor safety and enforce park rules for guests and staff.
• Clean restrooms and sanitize park structures.
• Assist in family events and support event operations.
• Perform other duties as assigned.

Skills

Customer service

Communication

English writing/reading

Independence

Tools

IPad

Job description

Kids Empire is seeking a Team Member to be the first face guests see, ensuring a positive park experience. You will assist families, process check-ins with an IPad, handle payments, and maintain clean, safe, and welcoming areas throughout the park.

The role requires strong communication with guests, ability to work weekends/holidays, and a proactive, independent work style in a busy environment. Health benefits and other perks are included.