Guest Experience Supervisor – Luxury Resort

Stanly Ranch; Stanly (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Stanly Ranch in Napa Valley is seeking a Guest Services Supervisor to ensure exceptional guest service and smooth front desk operations. You will train and supervise staff, oversee check-in/out, and address guest inquiries with calm professionalism.

The role requires 1–2 years of relevant experience, strong communication, and the ability to multitask in a fast-paced luxury environment. You will also align with safety standards, balance cash, and contribute to daily reporting while fostering a

Qualifications

• 1-2 years of experience in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Basic computer skills.

Responsibilities

• Welcome guests and provide excellent customer service
• Supervise and oversee the performance of front desk and guest service agents
• Ensure timely and accurate check-in and check-out for guests
• Address guest inquiries and complaints promptly and professionally
• Train new staff members on company policies and procedures
• Monitor and manage room reservations and availability
• Prepare daily reports and perform administrative tasks
• Handle cash and credit card transactions, and balance cash drawer
• Foster a positive work environment and lead by example
• Maintain a clean and organized lobby and public area.

Skills

Guest service

Staff supervision

Communication skills

Problem solving

Multi-tasking

Tools

Basic computer skills

Job description

Stanly Ranch in Napa Valley is seeking a Guest Services Supervisor to ensure exceptional guest service and smooth front desk operations. You will train and supervise staff, oversee check-in/out, and address guest inquiries with calm professionalism.

The role requires 1–2 years of relevant experience, strong communication, and the ability to multitask in a fast-paced luxury environment. You will also align with safety standards, balance cash, and contribute to daily reporting while fostering a