Guest Experience Host — Hospitality & Energy

The Escape Game; New York (NY); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

The Escape Game is seeking Guest Experience Specialists for our City Point BKLYN location. You will be a world-class hospitality expert, anticipating guests' needs, serving with enthusiasm, and doing whatever it takes to create memorable experiences for every guest who walks through the door.

As the ambassador of The Escape Game experience, you will manage lobby energy, check guests in, coordinate start times with the Team Leader, answer calls, and help book reservations while keeping groups of

Qualifications

• Must have a genuine love for serving others.
• Be flexible, humble and teachable.
• Able to work creatively and administratively.
• Basic computer skills are required.
• Strong problem-solving abilities.

Responsibilities

• Greet and welcome guests, ensuring an energetic and inviting lobby.
• Explain games and guide reservations and check-ins efficiently.
• Coordinate game start times with Team Leader and answer phone inquiries.
• Resolve service issues promptly and graciously to maintain guest satisfaction.

Skills

Guest service

Hospitality mindset

Adaptability

Basic computer skills

Problem solving

Job description

The Escape Game is seeking Guest Experience Specialists for our City Point BKLYN location. You will be a world-class hospitality expert, anticipating guests' needs, serving with enthusiasm, and doing whatever it takes to create memorable experiences for every guest who walks through the door.

As the ambassador of The Escape Game experience, you will manage lobby energy, check guests in, coordinate start times with the Team Leader, answer calls, and help book reservations while keeping groups of