Guest Experience Host — Flexible Evenings & Weekends

The Escape Game; Jacksonville (FL); On-site; USD 26,000 - 36,000; Full time

Job summary

The Escape Game in Jacksonville, FL is seeking Guest Experience Specialists who are world-class hospitality experts. You will anticipate guests' needs, enthusiastically serve them, and ensure their day is memorable.

As ambassadors of The Escape Game experience, you’ll manage lobby energy, read guest cues, and create a welcoming atmosphere from arrival to departure. Successful candidates embody our mission and values, communicate clearly, and maintain a high level of energy while guiding guests

Qualifications

• Genuine love for serving others.
• Flexible, humble, and teachable.
• Ability to function creatively and administratively.
• Basic computer abilities.
• High capacity for creative problem solving.

Responsibilities

• Embody mission, vision, and values during every shift.
• Explain games and guide lobby interactions smoothly.
• Check in guests and coordinate game start times with Team Leader.
• Keep the lobby energetic, welcoming, and high-spirited.
• Resolve guest issues promptly and graciously.

Skills

Guest service

Emotional intelligence

Hospitality mindset

Communication

Creativity & problem solving

Job description

The Escape Game in Jacksonville, FL is seeking Guest Experience Specialists who are world-class hospitality experts. You will anticipate guests' needs, enthusiastically serve them, and ensure their day is memorable.

As ambassadors of The Escape Game experience, you’ll manage lobby energy, read guest cues, and create a welcoming atmosphere from arrival to departure. Successful candidates embody our mission and values, communicate clearly, and maintain a high level of energy while guiding guests