Guest Experience Host – Gaming Café

Priority Dispatch Corp.; Waukegan, Northern (IL, KY); Hybrid; USD 17,000 - 24,000; Part time

Job summary

Priority Dispatch Corp. in Waukegan, IL is seeking a Guest Service Host to be the first point of contact for guests and vendors at our gaming cafes. This role blends customer service with operational duties to ensure an outstanding guest experience.

You will welcome guests, listen to their needs, promote marketing initiatives, handle POS transactions, and maintain cleanliness and safety across café and gaming areas. Must be 21+ and have reliable transportation.

Qualifications

• Must be 21 years of age.
• Previous customer service experience is preferred.
• Must have a reliable form of transportation.
• Able to use a touch-sensitive POS system.
• Being able to bend, reach, lift and/or carry 15 pounds.
• Must be able to maintain an active and engaged floor presence for periods exceeding 60 minutes.
• Knowledge of the service environment.
• Strong interpersonal skills and the ability to work as part of a team.
• Attend meetings and trainings as required by management.

Responsibilities

• Provide exceptional customer service.
• Genuinely create memorable experiences for all our guests, every shift, every day, every time.
• Anticipate customer needs by actively listening and offering tailored solutions.
• Be knowledgeable of vgt machines, games, and features, and how to resolve machine issues.
• Enthusiastically promote marketing initiatives consistently to every guest.
• Accurately document guest activity and records.
• Maintain the highest standard of cleanliness and sanitation.
• Clean and sanitize café and gaming areas, restrooms, kitchen spaces, and common areas maintaining a tidy appearance.
• Empty trash bins and ensure proper disposal of waste.
• Perform deep cleaning tasks, as needed.
• Effectively communicate business needs including but not limited to issues such as guest feedback, broken equipment, and/or low product inventory.
• Responsibly manage financial transactions including cash drawer, sales, daily deposits, and tips.
• Prohibit underage patrons from purchasing alcohol or gambling by ID’ing every guest, every time.
• Actively support liquor, gaming, health, and other regulatory inspectors to ensure compliance and maintain strong professional relationships.
• Prepare and serve food and beverage items, ensuring consistent food quality and standards.
• Sample food items for guests throughout shift.
• Record cooler and freezer temperatures each shift.
• Successfully complete certification courses within 30 days of hire.
• Basset, Allergen, sexual harassment, and Illinois Food Manager
• Providing a safe environment for staff, guests, and vendors.
• Locking doors and setting alarms.
• Reporting safety hazards or concerns such as torn carpet or defective furniture.
• Maintains regular and consistent attendance and punctuality.
• Perform other duties as requested by management.

Skills

Customer service

Reliable transportation

Touchscreen POS

Team player

Interpersonal skills

Attendance and punctuality

Job description

Priority Dispatch Corp. in Waukegan, IL is seeking a Guest Service Host to be the first point of contact for guests and vendors at our gaming cafes. This role blends customer service with operational duties to ensure an outstanding guest experience.

You will welcome guests, listen to their needs, promote marketing initiatives, handle POS transactions, and maintain cleanliness and safety across café and gaming areas. Must be 21+ and have reliable transportation.